Overview
Shipping Policy/Risk of Loss
At Five Eight Coffee Company, we make every effort to prepare, pack and ship all orders for in-stock items within 1-3 business days of orders being placed through https://fiveeight.coffee. Orders placed after 12 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date. Our business hours of operation are 8 AM – 4:30 PM (EST) Monday – Friday, excluding national holidays.
For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.
If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at Dwayne@FiveEight.Coffee or call (484) 225-4352 during normal business hours.
*Standard Shipping is used on all orders that qualify for free shipping and on all orders under $65 that opt for our standard $6.00 flat rate shipping within the contiguous United States. The carrier for Standard Shipping for orders within the contiguous United States is selected at Five Eight Coffee Company’s discretion.
Free shipping is included on all individual shipments with order totals of $65 and greater after discounts, coupons and promotions have been applied to orders within the contiguous United States. A flat rate shipping fee ($6.00) is included on all shipments where the order total is under $65 and when a buyer does not opt to select any alternate expedited shipping options for orders within the contiguous United States.
Please note, Free Shipping will not be included on orders for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico. Shipments to these destinations, regardless of order total, will incur a Shipping Fee. This fee is based on weight and carrier options can be selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option.
CONTACT US
If you have any questions regarding shipping or returns, contact us using the information below.
Email: Dwayne@FiveEight.Coffee
Phone: (484) 225-4352
Hours: Monday – Friday 8:00am – 5:00pm EST
